Make phone numbers "CALLTO:" or "TEL:"links, ideally with a callback so we can quickly record what the call is for, put in place whereever phone numbers are shown.
Status: Under Consideration
Description
We use VOIP phones with a web browser. The phone numbers listed on letmc, are not clickable, and you'd expect them to be. Most systems support CALLTL or TEL links to enable you to call via VOIP or skype. A callback function to automatically record what the call was about would be useful - you could be left with a dialogue box to make notes once you've connected the call, so you can record the call.
The alternative is what we have to use right now: look at the number, try to copy it down onto a piece of paper (or into a new tab/notepad, open up the software phone, type in the number, connect, then open up agentos then find where to record a call, record it.
Activity
Phone numbers are 'clickable' on some screens (rent chase, tenancies, central LL, T and C lists). However the numbers WITHIN a person's record aren't clickable to go through to a VOIP system - please can this be extended across the board?
I would expect to be able to click and make the call from within an individual person's own record, no to have to find it somewhere else.