They system doesnt allow landlords to separate their properties. All income goes into one pot and bills are paid whichever was first put on irrespective of due date. This can leave some bills unpaid and others that were not as important unpaid.
Also it doesnt allow landlords to separate their accounts.
So have a system where we dont have to add duplicates of the same landlords. I current have an 18 property landlord, a 12 property landlord and a number of 5+ landlords who require this and are all talking of finding another agent if we cannot provide. So the only way to appease them is to duplicate which creates havoc for our staff.