Property access numbers (for advertising properties where we don't have the current tenancy) can be fiddly to use as they aren't connected to a 'person' on the system.
The following would be useful:
• Recognise the number on received messages; manually checking who it could be is very time-consuming. Ideally it would identify which instruction it relates to, and link to that property's notes.
• More than 3 access numbers, as currently the access message wouldn't be sent to all tenants in a big HMO, for example, which annoys the occupiers.
• 'Text a tenancy' style Action for the advertised instruction, but for the access numbers, so that we can easily text all access numbers if we want to send anything other than the standard access notification.