Provide reassurance that the most important emails are being read or at least opened by the intended recipients - important for a variety of reasons and provides the agent proof that emails have been read which could lead to a number of disputes being solved at source.

@Glyn, we think this is possable by adding a link in the email footer and then automations can puick up this has been opened and add a not on the person record. With Cam in automations to setup and test.