When applying a refunded charge i.e man fee/or a charge set up on the system this automatically creates an invoice but the statement does not automatically go to the landlord either. This is really time consuming having to go into the invoice section and forward on. There should be an option to manually invoice this like when you can create an invoice. Often the refunds are counteracting a charge which really should be shown on one invoice to show the charge and then the refund but the way the system automates the refunds doesn't allow this to happen and causes some real issues with the landlords understanding their statements. I also have the same issue when using the feature to apply the charges to the landlords account and refunding the contractors, where the contractors have multiple statements (one for every invoice produced) and then a statement just detailing the actual payment. This is creating extra work as they don't want to have to be going through multiple statements and adding them all to get to their final figure that they get paid so currently i am providing them with excel reports, but really this should not invoice automatically and just be included on the statement along with their payment.