Tenants who send emails, after they have signed for the next year at a different property, are shown on the email as living in their FUTURE address, and not their current one.
The system must know that the tenancy dates are in the future, so why can your system not recognise that this future tenancy is not Live? The system prevents me from running a list of Future Tenants until the date of the new tenancy passes, so it must be able to determine a Live tenancy and its information.
Could you see if there is a way to recognise the Live Tenant details instead of the future ones on the email information. If not, could there be an option to turn off this information so that it no longer shows. It causes a lot of confusion at this time of year when students are booking new accommodation for next year, but are still reporting issues and repairs in this current year.
Activity
Tenants who send emails, after they have signed for the next year at a different property, are shown on the email as living in their FUTURE address, and not their current one.
The system must know that the tenancy dates are in the future, so why can your system not recognise that this future tenancy is not Live? The system prevents me from running a list of Future Tenants until the date of the new tenancy passes, so it must be able to determine a Live tenancy and its information.
Could you see if there is a way to recognise the Live Tenant details instead of the future ones on the email information. If not, could there be an option to turn off this information so that it no longer shows. It causes a lot of confusion at this time of year when students are booking new accommodation for next year, but are still reporting issues and repairs in this current year.
Thanks
Emma