Would be great to have 15 mins as an automatic allowance for a viewing. 30 mins is too long.

So that the text is formatted (justified) so that it looks neater on the brochure and websites.

landlords are redirected to letmc.com and try and use their new credentials there, when they don't work they get pissed off and contact us. not the best user experience. Can we not redirect them to the appropriate dashboard or another page that doesn't have a login option.

Can a report be created that pulls through what money is being held in the sub account 'Tenant Holding' to help us monitor when holding deposits were paid and what ones we are currently holding.

On a smaller laptop screen (14" here) I would like to see my whole days (and negs) diary on the screen without scrolling up and down all the time, I would remove 7:00am-8:30am and then 7pm to 9:30pm to optimize the "business day" onto one visual screen.

Is it possible for the contacts tag to be merged with the rest of the information when adding 'people' to the system.
It makes little sense to have to enter in a separate place to somewhere else.
I understand from support they are asked about this daily - so if something could be done I am sure you would have many happy clients :-)

Many of my landlords have trouble setting up/logging into the portal.

Only around 10% seem to have been able to sign up effectively. Those that can't end up calling the office and we can can't effectively guide them as we have no way of seeing what they see.

The whole process seems really jumbled and not easy to monitor from our point of view.

It needs to be simplified in some way. Would welcome a discussion on this.

When sending an applicant a property list it sends properties with all options regardless of tenancy length. Could we add an option below the 'room in property' slider, see picture attached, for 'short term only' so it filters out longer term properties?

Looking for a report that pulls through all properties with accurate and current tenancy details. Currently pulling off 3 different reports, Vacant/Let/Advertised not accurate - needs improvements.
Request from Penny @ Johnsons.
(Please see further details in comments).

Hi when adding notes or adding email addresses to an email and searching via the property, can the list of tenants be in date order, so the existing group and head tenant are at the top and the oldest tenants are at the bottom. Saves time especially on students lets that have numerous tenants recorded. thanks Angie

It would be really good if you could send an invoice out to Landlords for supplier pending payments, to enable them to put you in funds but know why.
At the moment SPP only appear at the bottom of a statement if there are transactions on the main account but are not even included in the closing balance of the invoice. It is very confusing for Landlords.

Property access numbers (for advertising properties where we don't have the current tenancy) can be fiddly to use as they aren't connected to a 'person' on the system.
The following would be useful:
• Recognise the number on received messages; manually checking who it could be is very time-consuming. Ideally it would identify which instruction it relates to, and link to that property's notes.
• More than 3 access numbers, as currently the access message wouldn't be sent to all tenants in a big HMO, for example, which annoys the occupiers.
• 'Text a tenancy' style Action for the advertised instruction, but for the access numbers, so that we can easily text all access numbers if we want to send anything other than the standard access notification.

Further to my conversation today with Holly in the support team, I explained the issues we are having with the interim inspection reports and have been asked to send an email over with requests.
Once the interim inspection report has been completed, under Actions, there is only the option to send to Postbag. We do not post anything these days so would prefer to email the report which I know you can do with the Landlord from the postbag but we have our own email template (editable as required) for both Tenant and Landlord so ideally would like just the Report as a pdf that we can attach.
If possible – under actions – could there not be an option to generate just the actual interim inspection report as a pdf that we can save to our computers and then attach to the email templates?
If not, and it has to go to the postbag, is there any way to remove the covering letters so that we can go into the postbag and save just the inspection report? Currently we have to try and save just page two to eliminate the cover letter which makes the whole process quite tedious.
Thank you
Kind regards
Jürgen Worrall

At the moment when setting weekly targets for maintenance jobs to action it is hard to keep track of what targets have been successfully hit has the status of jobs changes so often. IE at the start of the week Added Not Instructed may be on 17, at the end of the week we want to have actioned a minimum of 12 of these. At the end of the week if the number of Added not instructed is not 5 this may be untrue to the number of jobs that had been instructed. Can we have a changes to job status report like there is for changes to tenancies?

Can you set the system so that automatic notifications for applicants is not ticked. Thanks in advance, Gary Preston

A 'master login' to enable us to see what our landlords see, and manage them from one place. At the moment we can't track it all.
As this is an 'add on' service which we pay additional money for at the moment it seems like a lot of guess work when trying to help landlords get to grips with it.

This used to show in red lettering on Home, but now is very hard for the user to spot amongst the other tickboxes and information. Please can it be more prominent for NRL applicable maintenance deductions?
Or, could we get the system to AUTOMATICALLY select NRL Inclusive for these landlords, so that allowable expenses are not missed?

Means it doesn't have to be allocated to a staff member and we don't have to bug support to get this done/changed

Will you be adding a function into your software that allows multiple tenants to be added to a tenancy in one click? There is an option to select multiple applications, however these can’t be added into a tenancy at the same time. We deal with a large number of HMO property applications and would highly benefit from this function.

Hi there,
If I search for a property I don't get useful results or at least they are not in a sensible order.
In this example of searching for a house it returns:

1) House (bonus points for coming first).

2) Tenancy that ended 4 years ago

3) Tenancy that ended 6 years ago

4) The most recent one - advertised instructoin

5) Current tenancy!

6) Tenancy that ended last year.
If I do "email xx road" then it presents me with:

1) Tenancy that ended a yar ago

2) Tenancy that ended 3 years ago

3) Tenancy that ended 5 years ago

4) Tenancy that ended 6 years ago

5) Tenancy that ended 7 years ago.
In this case I have to scroll to item 8 to get the most recent tenancy. Under what circumstances are we more likely to email a tenancy from 9 years ago (item 7) than the most recent one which is towards the bottom of the list.
Can the search results be ordered more sensibly.
Item 1 should be (one house search) the house. Item 2 the most recent tenancy and onwards like that going back logically.
Thanks!

When using the address finder, it is not picking up many addresses. Also you have to practically fill in the complete address manually yourself. Are you able to change the tool so that it takes info from royal mail, rather than land registry and can autofill from just entering a postcode.

When we email the tenancy or the landlord from the work order can this be automatically updated in the jobs notes so then i dont have to manually input when i have contracted the landlord or tenants. Is there a way of clicking on the job note that highlights we have emailed so we can access the emails sent to the contractor/ landlord / Tenants?

Ability to have more than one signature, Arla advise that it is good practice for the tenants to sign each page of the tenancy agreement which we can do direct through Docusign or Signable but the AgentOS integration will not allow more than one signature.

Currently. having to manually edit adverts on back office as feed just selects the first 33 characters and uses as summary - Our summary is different - Not just the first 300 characters of our description

when typing a person in the search bar it would be helpful to have "View Statement" for that person as one of the search results

Currently there's an 18 character limit for legacy BACS references but nothing on the system that actually tells you that. And if you try to add one longer the system just gets stuck on "Please Wait" as opposed to telling you what's gone wrong.

It would be incredibly useful if a "quick attach" feature was added to the send an email interface, so you can send a tenant a copy of one of the active certificates attached to a property. This would save having to spend time hunting down the certificates each time. For example, for 3 certificates, it's 13 mouse clicks. For something done on a repeated basis that's a lot of repeated effort and time that could be saved.

Reports to identify missing/EPCs/Floorplans/uncategorised photos from sales properties. (Some of these requirements are legal requirements.)

I have multple accounts on agent OS, and often need to use the same email address. For example I have my own contractor account, as well as a multiple landlord accounts. A very common solution is to use the + in emails - anything after the + is discarded by the mail client, but is allowable in RFC822.
I would use simon.topple+contractor@mydomain.com for example, which is a perfectly valid email address.
Could you look at changing your validation rules to allow this. + signs are perfectly valid within RFC822 (providing the mail host accepts them) and their exclusion via web page validation shouldn't really happen.
(as a side effect, I don't want emails addressed to me as a contractor to be attached to my landlord account!).

Sometimes a lot of pending payments build up, e.g. when rental income ends (tenancy end or arrears) or when a lot of work has been done. Could existing pending payments be shown in the maintenance deduction dialogue box, or perhaps a warning if there's more than a set amount pending? This means we're more aware of the need to consider up-front payment.

Could be that when a viewing is booked and the applicant it selected as guest, when adding the property - at this point the system pulls the vendors details through to the dairy/automatically

There has been a major drop off of cash payments especially during the current pandemic. Card payments are used far more than cash. To have it as the default will speed up the process and eliminate errors caused by using the wrong 'Tab'

Currently you can add extensive notes of phone calls etc which would include paragraphs (necessity and rightly grammarically so) however once note is saved they completely disappear making it one long mess/jumble of words. Thereby making what could be a lengthy conversation almost unreadable for anyone else to quickly indentify an issue they require as well as yourself if you have to revert back.
Currently to enable this to be clearer the only solution is to save each paragraph as a separate note, which is not a long term suitable solution.
As a result staff may and have ommitted to bother reading notes as too time consuming which causes even further problems down the line.
Surely this could easily be rectified?

Hi
This has been a constant bug, whenever you download an excel account the credit / debt columns don't total properly and it comes up with a load of code. Please could this be fixed as it is really annoying....

Having to remember to include the second person.

Please would it be possible to add the 'Historic Bond Reference' column to the Tenancies Ended report? Was recently added to the All active tenancies report, and would be really helpful when looking at ended tenancies too.

The 'pay people in credit' export (and many others) has column widths that don't correspond to the data - please can the columns all be the same width when we export?

I have just found out that there is no where you can go to, to report on contractors dates for example when their gas safe certificate runs out, their public liability insurance, Electric certifications, this is very important as we have no idea when these things run out?

When uploading more than one Client Account to AgentOS, it would be handy if the 'Reconcile System to Bank' report gave a breakdown of each of the Client Account balances rather then give a collective total of all bank account balances

We have previous had staff that have changed an old supplier bank details to there own and paid themselves for imaginary jobs. We should have a warning that tells when bank account details are added or changed on the system.

Hi guys

When adding facilities, its really hard to edit or even remove them, if a property feature changes i.e furnished to unfurnished its really not obvious how to get rid or swap that feature.. ( as of yet I still haven't figured it out. )

Can we have a remove button? or add a manual entry box for items specific to an individual property.. like "£50 off incentive for quick move in" we may only use that once but I don't want to create it and have an even longer scroll list.

Please can you add the number of viewings booked by each staff member on sales over view report.

Too few characters available to type details description of job. I know you can attach the contractors bill but we do all our maintenance in house and our landlords want all the information on their monthly statement

it would be quicker if they had the address on the actual bit where it says document for instruction

This will help anyone using the API to automate their business. We wish to access tenants of Let Agreed Tenancies so that we can automate part of our Tenant onboarding and referencing process. Without being able to access tenant records until the tenancy is signed, we effectively cannot automate anything to do with new tenancies (e.g. automate when to send them onboarding emails, reminders to pay the deposit, reminders to sign the tenancy agreement, etc.).
I know to most people the above isn't important because they don't use the API - however, as people start to use Zapier they will want access to the Let Agreed tenants as well, so this will benefit more people then.

Would be very useful to have maintenance preference for a landlord that would show on all their properties. This would prevent having to set up the same preference on 50 properties for the same landlord with a specific spend limit or preferred contractor.

For instance, Rent Chase report, allow to update status from within that report rather than having to click the tenant, click edit, click rent chase, click drop down account status, choose status, click save, go back to rent chase report.
ie rather than say 2 clicks to update, we now have to do 7 clicks, each of these clicks adds to the time and over the day we spend a huge amount of time wasting in clicking and waiting for the system to action.
Also it would be great to add a bulk edit function.

Getting heaps of backlash from Landlords that want individual property statements not combined. Having the ability to separate properties would be a real bonus.

When we have a Tenancy with two landlords on separate lan codes they are both brought into the tenancy agreement, however they are not brought into the Landlord Instruction T & Cs and AOS produces one instruction for each Landlord.
Please can I request a merge code be created to bring in multiple landlords to the T & Cs please

for KPI's and figures etc.....can the system be updated so that we can revise a declined offer. Currently we have to make a new offer if we had previously declined it. This would show on headoffice as a new offer not a revised offer and would alter stats etc