Be able to edit a tenancy application where someone has put an incorrect email format or postcode format in so that you can then import the application

If resolved and closed deposit deductions exceed the tenant bond held, when the tenancy is closed, add functionality for AgentOS to automatically journal transfer the deficit unsatisfied to show as still outstanding by transferring that figure to the outstanding bond account, thereby showing the full amount owed in the tenant main account

It would be really helpful to have a report which shows both 'Incomplete Progression Checklist' items along with 'Tenancy Stage' (ie, Let-Agreed, Signed etc), and Tenancy Service type

its hard when you have to go into and out of emails every time and then if you cannot deal with immediately you have to come back to it. using a flag you would allow us to know that this has some special purpose and we dont need to keep opening it.

Please could we have the option to select multiple in trays to view at once? This would be really helpful when, for example, there is a member of staff absent and another staff member is covering them so they would therefore like to view their own plus the absent team member. At the moment we can choose to see either 1 in tray or everyone's, but it would be helpful to be able to select multiple.

We have Van Mildert/Rightmove referencing integrated into Let MC. You cannot reference an applicant tenant through the system, only an actual tenant which involves marking the property as let agreed and linking the applicant as a tenant in order to reference! Makes no sense at all because they can't become a tenant until they have been referenced! Please introduce the option to reference directly through the system to applicant tenants the same way you can for actual tenants

When creating a checklist we need to be able to re-order item's at any time. Also we noticed that when creating a checklist, the order then changes when applying to a property. Please resolve soonest.

we have many calls from landlords saying that 1) they cant log in or 2) it is too complex!
can this be made more simplistic?

We were told in no uncertain terms by the Rent Smart Wales audit team as well as the Propertymark CMP team that we are not allowed to place money earned from sales fees into the client account as it breaches CMP rules. Yet AgentOS mixes both sales and lettings fees. I spoke to your support team about this at the start of the year and was of the understanding you would be sorting something out. Please can you separate sales and lettings fees as a matter of urgency.

We use VOIP phones with a web browser. The phone numbers listed on letmc, are not clickable, and you'd expect them to be. Most systems support CALLTL or TEL links to enable you to call via VOIP or skype. A callback function to automatically record what the call was about would be useful - you could be left with a dialogue box to make notes once you've connected the call, so you can record the call.
The alternative is what we have to use right now: look at the number, try to copy it down onto a piece of paper (or into a new tab/notepad, open up the software phone, type in the number, connect, then open up agentos then find where to record a call, record it.

Getting heaps of these emails and wasting so much time on them. Would help if the redirect went to the right portal or at least a none signup page.
"I am also having trouble registering for the online system, are there any issues with it that you are aware of."

This would negate the need for 1000s of maintenance jobs and make the system a lot more streamlined. You can already upload a document but you cannot add to invoice print or attach to a property from here.
It would mean the accounting is away clogging maintenance up.

We use the Saluation for the name we call people and the firstname for what is merged to the AST. However it creates confusion when you call a landlord jim or tom and there name is actually James or Thomas.

The continuous putting in of the 2Fa and relogging in hour after hour and knocking us offline middle of doing something and losing what we are working on.

Right now I have to go into the property then owners then landlord in order to go to landlord. 3 steps rather than 1.

Can you not move on a property visit automatically if it's not carried out? This is causing all sorts of problems and is a flaw in the system allowing the visit to move on a further 6 months even if you've not done it on the date expected?

We have just sent out 1300 individual landlords with the online login and now found out that the link expires and we have to do it again and again. they whole process is taking ages, surely it can be streamlined or allow them to do it once invited. Its a massive waste of time as it is and we've become IT department to our landlords.

Right now the confusion is that Landlords are asking what paying bills has to do with maintenance, it doesnt make sense to them. I agree. Surely having a separately Finance section that works in the same way as Maintenance would be clearer.
Also having the ability to view if that bill has been paid or if a Maintenance Deduction has been added or now would help from not duplicating work.

When making a maintenance deduction it would be great to upload the pdf invoice at the same time. I know you can add this elsewhere but doing it here would make sense, and you could then download against the maintenance deduction?

They system doesnt allow landlords to separate their properties. All income goes into one pot and bills are paid whichever was first put on irrespective of due date. This can leave some bills unpaid and others that were not as important unpaid.
Also it doesnt allow landlords to separate their accounts.
So have a system where we dont have to add duplicates of the same landlords. I current have an 18 property landlord, a 12 property landlord and a number of 5+ landlords who require this and are all talking of finding another agent if we cannot provide. So the only way to appease them is to duplicate which creates havoc for our staff.

It would help if emails are accidentally completed to have the ability to revert back to incomplete.

Have an 'assigned to' user (e.g. called TEAM) that adds a group calendar booking into the calendar? I appreciate its by person right now. Would help with team meetings.

It would be useful to see which landlord is associated with any maintenance job which is raised rather than going through the property and checking.
My suggestion would be to include the landlord name below the property option as per the attached photo.

once you open a window you have no ability to see any information and no ability to save as draft so means you have to open multiple windows then you face the logout issue.

Please default behaviour to "view PDF in browser" not "download PDF to hard drive"

99.9% of the time I want to click on an invoice or statement and view the PDF in the browser, not download a copy to my downloads directory. Clicking on an invoice or statement always downloads it to my downloads directory and I don't know of an easy way to override this. Again this is really annoying because it means every time I want to view "Statement dated 07/07/21" I have to download another copy to my downloads directory and then open it and then manually delete it from my downloads directory, instead of just viewing it in the browser like an email attachment or web page.

I have archived a document type but it still shows in lists in the print/post/store of the full upload.
See "Ground Rent Bill" its archived

Please re-enable text selection, i.e., do not disable the ability to copy and paste text from the page
It is incredibly annoying and frustrating that they have chosen to disable text selection, i.e., you cannot simply highlight your balance or a maintenance message to copy and paste it into an email or something. For the geeky, they appear to have done this in the CSS stye sheet where they've added "-webkit-user-select: none; user-select: none;", but I'm not sure why.

Saves manually making rent undue, transferring it then making due again.

Currently the system seems to allow for upto 2 vendors. We have had a couple of occasions where there have been 4 vendors, so it would be useful if the system would permit a couple more to be linked to a property.

Impossible to search solicitors by name only. Needs to be company name. Pointless data point otherwise.

the import has deleted - and + from people emails and we cannot add them back. So this needs to be allowed. Even one of my businesses has a dash in it and cannot be used.

We dont want to have click NO for every invoice we add to the system so the contractor doesn't appear in the invoicing.
So a NO option would be great.

So that SMS messages do not get lost in the email trays - add another filter to Show/Not Show SMS only

When something is typed into the search bar, it often resets shortly after I start typing. This means the first few characters are lost, which typically means the house number is removed when typing an address.

letmc used to have a reading pane for emails, any chance this could be reinstated? Tenancy notes can be vast and trolling through trying to find an e mail is tiresome, especially if no one has put a subject!

This will allow us to make various calls from one screen rather than having to open each individual appointment and then the applicant just to get the contact numbers

We have had several issues with properties that have had offers fall through, but withdrawn. It is not possible to withdraw the offer without the property first being advertised. This caused a massive issue with a buyer who assumed we had offered the property he was under offer with to a competitor. this was in fact the system sending out the property details to a matching buyer as it has re-advertised the property. It should not always be assumed the property is to go back on the market when an offer is rejected.

We use the email function but as the page is static it is almost impossible to find the property on our website and applicants simply won’t do it in this day and age. They should have a preview and link

Hi there. We have always displayed postcode in property display addresses. Most other agents do this. I don not want my team to have to duplicate postcodes in address lines 1-3, which from what i understand are the only fields that are displayed. Many thanks. Colin

I would like to be able to add local buyer locations as people are typically looking for specific areas of Hastings. I would like the following added to the existing list, which is still valid:
Battle
Bexhill
East Sussex
Hastings
Marina
St Leonard's on Sea
Old Town

Have the notes tab on sales properties default to newest note first so it is easy to see the most recent action.

I would like to get more granular on the 'Match Location' field options under Applicant Buyers.

So I can see how many contacts (buyers/applicants) have been added by whom week to week.

New financial reports to be able to drill into sales on a monthly, quarterly, Year to date and compare to previous years. Currently only able to do it monthly !

As it is a legal requirement in Wales for both the landlord and rental property to be registered with Rent Smart Wales, we have set up RSW certificates for each property so that we can get reminded when they are coming up for renewal. What would be really useful is if we were able to mark the RSW certificate object we have created as mandatory, much like the gas certs, for every property in Wales. This would stop us signing tenancies for properties for unregistered landlords and/or properties.

Collection of improvements with infographic pages

Please would it be possible to change the date selector in the 'View Statement' screen?
It now only defaults to 2 weeks, it would be much more helpful to change this to 2 months by default.

When viewing the list of maintenance certificates, listing the latest uploaded certificate would be incredibly useful. At the moment it takes several clicks away from the report to find the latest uploaded document. This makes carrying out a certificate audit way more time consuming that it needs to be.

When adding solicitors or contractors the formatting seems to be off and the company name never seems to pull through - instead you either get the first line of address or nothing, meaning the formatting is all off?

Being able to generate an invoice sending to the landlord for paying then receipting the monies on.