If the email address is quite long it overtypes the status of a maintenance job making it hard to read, looks messy

Have an option that allows me to delay actions in bulk

Stops tenants and landlords moaning that they can't see the pics. we don't want to pay for a software add on as the agentos inspection report is ok apart from the photos.

Please could you increase the amount of characters on a works order as I am having to split one job onto two works orders which is not ideal. Thanks

What is the point of setting a contractor type if you can't see it on a report anywhere?
Please could you add 'Contractor Type' to the contractor report list.

When adding a staff meeting to all staff diaries, or bank holidays when the office is closing it would be great to have the option to add the appointment to multiple persons diary rather than add each individual appointment

Hi, please can you look in to ensuring that a maintenance preference is clearly seen before a maintenance job gets put on the system. Is it possible to have a flash up when someone tries to put a job on at the maintenance job part, without having to go through the property to check first?

Whilst you can use the drop down to search for properties - it appears if you started to type an address it would match but does not

Identify which guarantor has signed and who hasnt without opening every single document as we use Signable via LET MC which calls every thing 'SignDocNo'

When using the search box in a grid, an Enter keypress isn't needed but is often delivered through habit. This means unexpected consequences often occur. For example, if looking at a person's notes, the Enter keypress is read as pressing 'Add' and a blank note is delivered. Perhaps when the search box has input focus, something could be done to suppress 'Enter' so that it isn't read as 'Submitting' some form elsewhere on the page.

Ability to change the colours as they are ghastly!

Please would it be possible to bring back the ability to sort the Pay People in Credit list by 'Last Credit' and 'Last Invoiced'?
The new 'Information' column groups the info, so the list can no longer be sorted by these useful columns.
Even if these stay as hidden columns, then the option is there to un-hide them and sort.

Can this be added to one of the advertised reports please? Property has video tour Y/N. Would also be great if you could liaise with the portals about the "Online Viewing" flag being automatically uploaded from the feed.

Can there not be more document formats that are compatible with the system
We have many landlords not being able to receive invoices through the system because it is not compatible and we have to keep manually sending them out to Landlords

Currently to gain the reports needed to activly manage the business it takes pulling 8-9 differnt reports just to gain a very basic overview of the businesses activities. can there be away that we can select which reports we want to make a bespoke report for our business?

I would like to be able to upload interim photos to the online portal for a landlord to look at, this would save so much time in emailing an interim report?

It is a good feature for inspections to move forward 3 months (or however many months you tell the system) but it would be good to be able to tell the system when the inspection that is due on that certain date has been done and for it only to move forward after that time.

This varies from bank to bank, but HSBCnet and Natwest Bankline are very strict about (, ), + and & symbols (and possibly others) being contained in their txt files, causing them to be rejected. If the system could give an error and prevent the page from being saved with an incorrect symbol then this would prevent it getting all the way to the txt file stage and then needing to be amended. This is particularly important for agentPay customers.

Can the tab order be changed, so once an email has been typed, we can tab once then hit space?
Most email clients have the tab order set so you can quickly submit it without having to take a hand off the keyboard then scroll down with the mouse (to get the bottom of the reply pane in view) then click the reply button. Eg, one single tab then you can space over the element that has focus. Currently the element that has the focus after the reply pane is the close button.
(in fact, there is already an X in the top right - there shouldn't be a need for a close button next to the reply button!).

To be able to set up a group email for all staff

Things that clutter up dashboard that are not used, Branch chat, agent market

when a field is invalid can it be highlighted in red as not always clear what the issue is

Please can you make it so that we are able to manually add our own features, the pre-loaded ones are very limited and don't really apply to many of our properties.

Could this be changed to say '3+' so that it follows on from the 1-3 years (or could it say 'ALL' as it seems to bring up all entries, not just older ones)?

When you select tenancy, the scheduled rent shown on the infographics is the starting rent, not the passing rent. I would like for this to be changed to shown the passing rent. For example, if there has been a rent review/increase and you quickly log into the tenancy, it looks like the rent is the starting rent. It is not until you click into 'rent schedule' that you can see the passing rent.

It would be very useful if we could click into the solicitor and see a list of all sales under that solicitor.

Add a branch setting to set a default that new buyer records the 'automatic notifications' slider is set to off.

Rather than just to Auto CC in second email to have the option to auto BCC all second email address to better protect GDPR

Peace of mind / for us to be able to review the 3pm cut off time

If you have completed an inspection on 3rd party software and .pdf inspection that you want to save down, you cannot do it unless it is a picture file. Please allow pdfs and other documents to be saved down as well as photos.

We are currently R&D building in video and voice calling within agentOS. Something like a new right hand pop out panel showing you who of your colleagues are logged in, and then the ability to video call them and even share your current screen.
Going further, developing a web app that goes on your website, allowing customers/clients ability to see who is logged in (with hide functions) and allow them to video call you from your website.
Great to hear your thoughts and ideas on this.

By putting all invoices on system, and being to allocate payments to specific invoices, allows our contractors so see what invoice is paid and what is left to be paid. It also allows landlords payments to be more accurate without having to re-claim monies for bills which are not yet on system.

We often have developments that use a different name to the postal address (Address line 1) for marketing purposes as they are often sold off plan - Need a field that allows us to add the address we want to be displayed

Only a minor thing but annoying anyway ! When you go onto the drawdown screen, if there is only 1 branch to drawdown from, it would be really good if you don't have to select it before clicking on the Export buttons. As it is the only branch that can be selected, it would be good if the system realises this and just exports the transactions rather than displaying a message asking you to select the branch.

A couple of suggestions -

*Would be great if the script boxes included the landlords properties somewhere as otherwise you have to click out to find it.

*An opportunity to schedule a follow up i.e in three months time etc.

*The Lead Feeds to be different on each persons login - so the same people are not contacted.

At the moment you can filter 'Rent Became Due In Last'
but it would surely be better ( or additionally helpful) to reverse that filter, so it only shows after a set number of days in arrears.
For example, I allow a 2/3 grace period, and my rent chasing, and my report gets clogged with loads of rents due on the same day, so it would be great to only view rents overdue by say 3 days +.

At the moment you can filter on the frame columns but this does not save!

For example: Tenant Bond Held LPS – Northern Ireland Custodial

We will obviously never use that and having so many in the drop down make it very hard for users to search

When we change a service type, to have it logged against the property/landlord CRM timeline from the what it was, and what it was changed to, for auditing and portfolio reporting.

I understand this function is available for sales customers so should be an option for lettings too. This would enable us to categorize valuations correctly and be able to report on them.

If a rent has been agreed lower than what it was advertised at, it will automatically change this on the live feed to the portals - we don't want this to happen

If a joint tenancy (which 95% of our properties across our network are) you have to individually upload the TDS certificate code onto each individual tenant. This doesn't make sense, it needs to be on the tenancy level so it is uploaded once.

I don't wish to advertise all properties on our list - can we have the opportunity of choosing the areas/properties that I do or don;t want advertised?

I cannot run a list from the diary of the check out appointments that contain the check out address so I therefore am unable to cross check that this service has been charged for. Can the address details be added to the export.

It would be extremely useful to be able to select the order of your Sales Features, allowing these show on the portal in a desired order.

Currently can only select by month, and require ability to select a from and to date.
Request from client.

It would be good to be able to group "like" Service types.

For examples If I want to report just on Fully managed.

I have about 8 variants
With/without R&L
With/without Zero Deposit
Both of the above/none of the above.

It would be great to just be able to select "FML" rather than

We collect rent for garages, so we need the demands to be sent to another address.

Create our own title for listing that isnt limited to Address 1, Address 2 and Address 3.

For example address street name, first part of postcode. Or 3 rooms
remaining

Auto transfers to stop when a tenant is released from a tenancy. At the moment they continue posting and you have to go and manually reverse the ones that should have not gone through after the tenant was released, and then manually stop the Auto Transfer

The current system puts in all address fields on contracts, even if they are blank. This looks ridiculous with hanging post codes, etc. Compressed address blocks are standard in word documents for over 20 years. You already do this successfully with the rental property address. Can this be done for the landlord and tenant addresses.